Bought the wrong amount of UC? Topped up the wrong account? Purchased and changed your mind? This guide explains the refund policies for game top-ups across official stores, third-party platforms, and gift cards — and your realistic chances of getting your money back.
The Honest Truth About Game Top-Up Refunds
Game currency refunds are difficult to get. Most official stores and third-party platforms explicitly state that digital goods are non-refundable once delivered. This is industry standard.
However, there are specific situations where refunds are possible — and knowing them can save you money.
Official Game Store Refund Policies
PUBG Mobile (via Midasbuy/Krafton): Krafton's policy states UC is non-refundable once added to your account. In practice, if you contact support within a few hours of a mistaken purchase (wrong account, technical error), they may help — but it's not guaranteed.
MLBB (via Moonton): Moonton does not offer refunds on Diamonds once credited. If you topped up the wrong account, you're unlikely to recover the Diamonds.
Genshin Impact (via HoYoverse): HoYoverse has a strict no-refund policy on Genesis Crystals. However, they do have a first-time player refund within the first 72 hours of account creation in some regions.
Apple App Store: Apple offers refunds within 90 days of purchase on a case-by-case basis. Go to reportaproblem.apple.com and request a refund. Apple is generally more accommodating than Android platforms.
Google Play Store: Google offers refunds within 48 hours of purchase for some in-app items. After that, it becomes a case-by-case request through the Play Store support.
Third-Party Platform Refund Policies
Codashop: Refunds available for failed top-ups (currency not delivered). Not available for successful deliveries.
SEAGM: Refund available if delivery fails. No refund for successful deliveries.
LootBar: Failed top-up refunds processed. Successful deliveries are final.
Lapakgaming: Has a 10x money-back guarantee for overcharges or failed deliveries.
Most platforms: Refund if delivery fails, no refund if currency was delivered correctly.
When You CAN Get a Refund
Failed delivery — Currency didn't arrive. Contact support with your order number. All legitimate platforms will refund this.
Wrong top-up (platform error) — If the platform topped up a different amount than you paid for, you're entitled to a refund or correction.
Payment processed, no currency — Technical failures. Any reputable platform will resolve this.
Incorrect region credit — If you specifically requested India UC and received Global UC (a different product), you have grounds for a refund.
When You CANNOT Get a Refund
Changed your mind — Bought 1,800 UC but only wanted 660? No refund on correctly delivered currency.
Wrong account — Topped up your friend's account instead of yours. Most platforms won't reverse this.
Already spent the currency — Used the Diamonds on a skin and now want them back. Not possible.
Bought the wrong game — Bought Free Fire Diamonds instead of MLBB Diamonds. Most platforms treat these as separate products.
How to Avoid Needing a Refund
- Double-check your Player ID before confirming purchase
- Verify the game — make sure you selected PUBG Mobile, not PUBG PC
- Check the region — some games have multiple regional versions with different UC pools
- Start small — if using a new platform, test with a small amount first
What to Do If Your Top-Up Fails
- Wait 15 minutes — some deliveries are delayed, not failed
- Check your in-game wallet
- Contact the seller's support with your order number and Player ID
- If unresolved after 24 hours, dispute through your payment method (credit card, PayPal, or e-wallet)
Compare Top-Up Platforms
MangoRecharge lists only verified sellers with established support processes. Every listed platform handles failed deliveries with refunds. Compare prices and choose with confidence.